Our target is that all our products reach you in good condition. If, however, you’re not pleased in any way we would like to know. Do contact us if this is the case. As long as your product is unopened, you can return your item within 14 days for a full refund excluding delivery charges. Note, “Unopened” means products must be returned in their original postage package without damage or wear. If your product is opened but defective, you can return your item within 14 days. All sales after the 14-day period are FINAL.
Once we receive the item and subsequently determine that the item is indeed defective, we will issue a replacement or reimburse the cost of the item to their shopping account if the product is no longer available. If need be, you may request a credit slip or voucher towards your next order.
If the product is found not to be defective, or if the defect is a result of mishandling by the customer, the customer incurs the return shipping costs (for sending the item back to the customer) and is not eligible for any of the return options.
We will not exchange items that have been opened or used!
Customers are responsible for the return postage costs in all cases.